FAQ

When will I be charged for my order?

We’ll charge your payment when your order ships. If your order includes multiple shipments, you’ll see a charge for each item as it goes out. Please note, we place an initial authorization for the amount of the entire order when you place it—this is a temporary hold on funds that will automatically drop off within a few days.

Can I Change my Delivery Address?

We understand that you may now need to amend your delivery addresses, and some couriers have a self-service option that allows you to do this.
If this option is available to you, it’ll be included in the tracking information sent to you when your order’s left the warehouse. 

If the option isn’t available on your tracking link, then the courier doesn’t have the ability to do this.

Unfortunately, the Valeo Support Team aren’t able to amend the delivery address of your order once it’s been placed.

How long will it take to receive a tracking number?

It will take usually between 2-5 business days.

Will I receive a confirmation number when I place my order?

Yes, all customers will receive an order number after placing their orders.

Please contact us if you don't receive one within 24 hours.  

Restocks?

We can't always give a heads up about product restocks as it's always subject to change. To be the first to find out about restocks, keep a close eye on our social media, @Valeowear and sign-up to our newsletter at the bottom of our homepage. 

How long will it take for my items to arrive?

It will usually take 7-14 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.

Which currency will I be charged in?

We processes all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

Who can I contact if I have a problem with my order?

All inquiries can be forwarded to Valeowear@gmail.com 

How can I pay?

We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal.

Is Checkout on this site safe and secure?

You can be absolutely sure that all purchases here are safe and secure.